In a life threatening emergency dial Triple Zero (000)
Storm and Flood Assistance
In a life-threatening emergency, call Triple-Zero (000).
For assistance during a storm or flood, call the ACT State Emergency Service on 132 500.
General enquiries for the ACT Emergency Services Agency
- Phone: 13 22 81
- Email: esahaveyoursay@act.gov.au
- By mail: GPO Box 158, Canberra ACT 2601
Quick links
ACT Ambulance Service Contacts
General Enquiries
| (02) 6200 4141 | ACT Ambulance Service General Enquiries |
Non-Emergency Patient Transport Service (NEPT)
| (02) 6200 4126 | Non-Emergency Patient Transport Service (NEPT) Bookings |
All bookings require authorisation from a medical officer.
Attendance Booking Request
Please complete this form if you would like to request ACT Ambulance attendance at your event for Medical Standby Support. A quote for attendance based on your information provided will be email to you.
Providing Feedback
To submit a compliment, complaint, or general feedback, please use the ACT Ambulance Service Online Feedback Form
Alternatively, you may download a paper form from this page – ACT Ambulance Service Feedback
ACT Fire & Rescue Contacts
General Enquires (Business Hours)
The ACT Fire & Rescue Admin Officer can assist with general inquiries during business hours.
| ACT Fire & Rescue Admin Officer | |
| Fire Safety and Building Inspections | |
| ACTF-RJFAIP@act.gov.au | ACTFR Juvenile Fire Awareness Intervention Program |
ACT Community Fire Units (Business Hours)
Contact the ACT Fire & Rescue Community Fire Unit coordinator for matters relating to CFU units and membership.
| ACT Fire & Rescue Community Fire Unit Coordinator |
ACT Fire & Rescue Stations
Do not call stations to report an emergency.
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Ainslie ACT Fire & Rescue Station |
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Belconnen ACT Fire & Rescue Station |
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Charnwood ACT Fire & Rescue Station |
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Chisholm ACT Fire & Rescue Station |
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Fyshwick ACT Fire & Rescue Station |
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South Tuggeranong ACT Fire & Rescue Station |
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Gungahlin ACT Fire & Rescue Station |
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Kambah ACT Fire & Rescue Station |
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Phillip ACT Fire & Rescue Station |
Reporting a hazard form
If you are concerned about a fire hazard in the built up area, please complete the Reporting a Fire Hazard Form.
Hard of Hearing Smoke Alarm Request Form
If you’re requesting a hard of hearing smoke alarm please click here.
ACT Rural Fire Service Contacts
General Enquiries (Business Hours)
| (02) 6207 8609 | ACT Rural Fire Service General Enquiries |
Membership and volunteering enquiries can be directed via email to: ACTRFS.Membership@act.gov.au
ACT State Emergency Service Contacts
General Enquiries (Business Hours)
| 13 22 81 | ACT State Emergency Service General Enquiries |
Membership and volunteering enquiries can be directed via email to: ses.membership@act.gov.au
Media and Journalist Enquiries
Media organisations and journalist should contact the ESA Public Information & Engagement team for enquiries related to the ACT Emergency Services Agency, ACT Ambulance Service, ACT Fire & Rescue, ACT Rural Fire Service or ACT State Emergency Service.
| (02) 6207 8564 | 24-hour incident media enquiries |
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Business hours non-operational enquiries |
Other services
Register a key safe, or other information to access your property in an emergency
The ESA Emergency Communications Centre can hold sensitive information regarding access to your home, building, complex, property or other as required.
The ESA Emergency Communications Centre holds records for the ACT Community to maximise efficiency in emergency responses, such as PIN’s, locations of padlocks or key locations.
Sensitive information will be stored on a secure system which will prompt the Emergency Communications Officer when the address is entered in case of a Triple Zero call or emergency service attendance to that location.
Should any ACTESA resource (Ambulance, Fire & Rescue, Rural Fire Service or State Emergency Service) be dispatched to that location, the unit attending will be advised of the information via secure communication.
If you wish to register your details with the ESA, please email ESAComCenManagement@act.gov.au
Registration is completely voluntary. You may supply as much or as little detail as you feel comfortable doing so and request removal at any time.
For general inquiries
Phone: 13 22 81
Email: esahaveyoursay@act.gov.au
Please note – this email is monitored during business hours only.
For Non Emergency Patient Transport Service (NEPT), dial (02) 6200 4126
Non Emergency Patient Transport Service (NEPT) bookings
(02) 6200 4126 (Booking requires authorisation from a medical officer)
For Non Emergency ACT Fire & Rescue, dial (02) 6207 8645
The ACT Fire and Rescue Admin Officer can be contacted business hours on (02) 6205 2927 or by email: ACTFR.AdminOfficer@act.gov.au
The ACT Fire and Rescue Fire Safety and Building Inspections can be contacted business hours on (02) 6207 8370 or by email: ACTFRFireSafety@act.gov.au
For Non Emergency ACT Rural Fire Service office, dial (02) 6207 8609
For administration enquiries please contact the ACT Rural Fire Service office on: (02) 6207 8609
For Non Emergency ACT State Emergency Service, dial 13 22 81
For Non Emergency ACT State Emergency Service, dial 13 22 81
Deaf and hearing impaired
People who are deaf of have impaired hearing may be more susceptible to the impacts of storms. It is important to care for and assist all people to be prepared for, respond to and recover from storms.
Identifying a support person or carer who can assist with planning for and response to storms can greatly increase the resilience of people who are deaf or have impaired hearing to recover faster from them.
If you care for a person who is deaf or has impaired hearing, they may need assistance in planning for storms as well as putting that plan into action when storms occur.
Some considerations:
- Help set up a support tree to contact people with limited or no hearing (by visiting them) when a Severe Thunderstorm Warning or Severe Weather Warning has been issued;
- Utilise a care or support person to develop an emergency plan that suits your situation; and
- StormSafe information on what to do before, during and after a storm is relevant for people who are deaf or have impaired hearing. A support person can run through the advice and tips for these areas with the person and assist in preparing, responding and recovering from storms.
